Frequently asked questions

Add products to your Bag and request a free quote with your name, country, city, postal code and WhatsApp number. PokeSmart saves your request, then sends your final quote through WhatsApp. Guest shopping is always available; an account is optional.

No. Requesting a quote does not take any payment, and a quote request is not a purchase. Payment is arranged only after you accept your final quote.

You choose a payment method before accepting. PokeSmart rechecks availability before confirming, then shows the payment instructions for the method you selected.

Yes. We process many orders throughout the day, and requesting a free quote does not reserve inventory. Stock can change while we review your request and before payment. If an item sells out or the requested quantity is no longer available, we will confirm the updated availability and, where possible, offer approved same-family products with their actual USD price differences. On your existing secure quote page you can choose a similar product for the shortage only, adjust your quantities, or continue without the unavailable items while keeping the available portion. Send My Choice submits your selections without starting over or re-entering your details. We review the final amount, shipping, gifts and payment fees, then provide your revised quote at the same link. The final payment amount is confirmed in USD. Accepting a quote does not confirm receipt of payment. We will not substitute any item without your approval.

Shipping is calculated for your destination and parcel. Product prices are in USD; your final quote confirms the total.

No. Your Bag shows the product subtotal only. Shipping is quoted separately, and your final quote confirms the total.

Our weekday dispatch cutoffs are 11:00 a.m. for FedEx and 1:00 p.m. for Korea Post, both in Korea Standard Time (KST, UTC+9). To give us time to confirm payment, check your items, pack them securely and prepare any applicable packing video before carrier handoff, we recommend payment be confirmed by 10:30 a.m. KST for FedEx or 12:30 p.m. KST for Korea Post—at least 30 minutes before the relevant cutoff. Orders are prepared in sequence as they come in. These times refer to the Korean local date, which may differ from your date and time abroad. Orders require confirmed payment and available stock to be eligible for dispatch. Paying by the recommended time gives us a better chance to dispatch on the same Korean business day, but cutoffs do not guarantee same-day dispatch, carrier collection or delivery. Requests or payments confirmed later may be dispatched on the next Korean business day.

We dispatch parcels on Korean business days, Monday through Friday, excluding Korean public holidays and carrier closures. Weekend or holiday orders are handled on the next available Korean business day. Transit and delivery schedules vary by carrier and destination.

Fast dispatch and careful, protective packing are our priorities. We know each order matters to the collector receiving it. We handle orders in sequence, check the products and pack them securely for international shipping, preparing packing videos where applicable. Most eligible orders with payment confirmed before the recommended 30-minute buffer and carrier cutoff on a Korean business day are dispatched that day, but same-day dispatch or delivery is not guaranteed. Timing depends on stock availability, confirmed payment, order volume and courier schedules. You can count on us to handle your order with care, communicate clearly if plans change and get it on its way as promptly as possible.

When an order ships, its status, carrier and tracking number appear under Orders & quotes in My Account, with a tracking link when the carrier provides one.

Every order includes free gifts. The more you order, the more you get. Current policy: 1 free booster pack per booster box. The gifts for your order are shown in your Bag and confirmed in your final quote.

PokeSmart lists authentic, sealed Korean products. Real packing videos and customer reviews are on the home page.

Most standard boxes contain 30 packs. More packs. More chances. More fun to open.

Every box guarantees hit content. No empty-feeling openings. A particular SAR or chase card is not guaranteed; each product lists its own hit information.

Product prices are in USD (Wise Direct pricing).

After you accept your final quote you choose how to pay: Wise (payment link or QR code) or bank transfer. The instructions are shown at that point. Pay only the total shown on your final quote.

No. Guest shopping and quote requests always remain available. An optional membership (Google, Facebook or a one-time email code) keeps your orders, quotes, wishlist and addresses together.

No. Saving an item never reserves stock or sends marketing email.

Your delivery area and number are used only to prepare and follow up on your quote, with no marketing signup. You can read the privacy policy or request data deletion from the links on this page.

Message PokeSmart on WhatsApp or Instagram using the contact links on this page.